ABOUT RURAL ROOT MERCANTILE A Rural Root Mercantile gift is a simple gift. A practical gift. A lasting gift. Put simply, we are rooted in simple, practical things that last. Rural Root Mercantile orders are shipped from our Dyersburg TN. location. --SHIPPING-- Simple and practical is how we do business, and that includes how we ship our orders. We don't use complicated tables or shipping scales. Every price we list includes the price of shipping and handling to the 48 contiguous US states via UPS Ground. Additional charges are applied to expedited orders. We do our best to ship IN STOCK orders within 3 business days of the time the order is placed. In most cases, orders placed before 11:00am, CST, are shipped the same day. If for some reason, we are not able to meet the 3 businesses day window, we will contact you by email usually within 1 business day and tell you why. --PAYMENT-- We accept the following credit cards: MasterCard, Visa, Discover We guarantee your satisfaction with our regular-stock products and will accept returns for a period of 15 days from the date you receive your order. Please note, a 30% restocking fee will be applied to your returned order(s). If you wish to return a regular-stock product, we simply ask that you contact us by phone or by email to obtain return intructions. Returns should be shipped to the shipping address listed below. Please note that shipping costs incurred on return shipping are the responsibility of the customer except when the return is due to a mistake Rural Root Mercantile has made. Returns postmarked more than 15 days and less than 30 days from the date the order was shipped will be assessed a 30% restocking fee. If you are exchanging for a different store product, Customer is responsible for shipping the returned product, return shipping back to customer and any difference in price. Store credit is available for returns postmarked within 30 to 90 days from the original ship date, Not including return shipping. Returns postmarked more than 90 days from the original ship date will not be accepted. Please note that all sales are final for custom, bulk and special orders. Orders shipped to Tennessee are charged state sales tax. SHIPPING/RETURN ADDRESS: 101 Cooley Rd. Dyersburg TN. 38024 PHONE: 731.285.9993 toll free: 1.866.307.8408 chuckasa@ruralroot.com